LG VN he thong bao hanh toi uu nhat

Thứ sáu, 11 Tháng hai 2011, 14:13 GMT+7


LG VN: he thong bao hanh toi uu nhat Voi phuong cham phuc vu khach hang tot nhat de dap lai long tin yeu cua khach hang, LG Electronics luon phan dau khong ngung tren thi truong. Dac biet, voi su chu trong dau tu vao he thong bao hanh cua minh, LG da thuc su tao ra diem khac biet trong linh vuc dien tu, dien lanh .

Hien nay xu huong tieu dung, nhan thuc cua khach hang da rat khac, ki vong cua khach hang doi voi cac san pham la rat cao, quan niem ve mua ban cua moi nguoi da thay doi. Moi nguoi khong chi mua mot san pham ma la mua dich vu cua san pham do, ho hieu nha san xuat nao thuc su quan tam den ho va vi ho chu khong phai vi loi nhuan. Dap ung dieu nay, LG da huong toi phuc vu khach hang voi muc tieu khong chi ban san pham ma cung cap cac dich vu cho khach hang voi chat luong tot nhat the hien qua 2 yeu to: toc do bao hanh nhanh va chuan xac, pham vi hoat dong rong khap dap ung nhu cau khach hang.

He thong bao hanh LG: Chat luong luon dat len hang dau

Sau khi khach hang mua xong san pham, nhan vien cua LG Viet Nam goi dien thoai den de hoi tham khach hang va tu van them. Tiep do, voi nhung khuc mac, nhung cau hoi cua khach hang, he thong quan li cac cuoc dien thoai tai cac trung tam bao hanh se giup cong viec duoc giai quyet hieu qua nhat. He thong tra loi dien thoai cho khach hang luon duoc thuc hien nhanh chong voi su nhiet tinh va am hieu cua cac nhan vien da qua dao tao chuyen nghiep. LG chi co 1 so dien thoai lien lac duy nhat giup khach hang de dang tim thay so dien thoai nay tren cac tai lieu nhu website, catalogue san pham, huong dan su dung, cac to roi cua LG la 1800-1503 hoac 04.626 90640.

Voi muc dich dung he thong dien thoai de ho tro khach hang mot cach hieu qua nhat, cac cuoc goi dien cua khach hang den trung tam deu duoc ghi lai, ke ca nhung cau hoi ho gui qua trang web, deu duoc chuyen den nguoi lien quan tai trung tam LG hang ngay. Theo ket qua cua mot cuoc dieu tra khach quan, LG da duoc danh gia o vi tri so 1 ve viec lien he giua khach hang va nguoi cung cap san pham so voi cac nhan hieu ve dien tu dien lanh khac.

Hien he thong trung tam bao hanh cua LG co 2 loai: cac trung tam bao hanh truc tiep va cac trung tam bao hanh uy quyen. Trung tam bao hanh truc tiep co 12 trung tam, trong do co 8 trung tam la bao hanh tat ca cac san pham cua LG, 4 trung tam chuyen ve bao hanh dien thoai. He thong cac trung tam bao hanh truc tiep duoc chu trong phat trien, mo rong. Cac trung tam nay hien co tai 6 thanh pho, tinh voi luong khach hang lon tren ca nuoc la: Ha Noi, Thanh pho Ho Chi Minh, Da Nang, Hai Phong, Can Tho, Nha Trang. He thong bao hanh uy quyen co 115 trung tam.

La mot cong ty co tieu chuan toan cau, de dam bao duoc 2 yeu to: toc do bao hanh nhanh va chuan xac trong pham vi hoat dong rong khap dap ung nhu cau khach hang, LG da tich luy day du cac yeu to trong suot thoi gian qua nhu thiet bi may moc hien dai tieu chuan toan cau, nguon nhan luc duoc dao tao bai ban. Toan bo he thong may moc tai cac trung tam bao hanh duoc nhap khau truc tiep tu My, Han Quoc va Nhat Ban. Voi dien thoai di dong, hien nay chung toi da co cac may nhu: Test set, phan tich pho, may hien song,…

Gan 100% ky thuat vien lam viec tai cac trung tam co trinh do tu dai hoc, cao dang tro len. Cac ky thuat vien con duoc dao tao bai ban va dai han boi cac chuyen gia nuoc ngoai truoc khi vao lam viec tai cac trung tam bao hanh. Cac ky thuat vien se duoc kiem tra chuyen mon dinh ky chat che sau thang mot lan de nang cao tay nghe cua cac nhan vien .

Voi nhung dieu kien nhu tren, trong thoi gian qua, trong du lieu cua cac trung tam bao hanh cua LG da ghi nhan con so hang nghin may moc, linh kien duoc bao hanh thanh cong.

Khach hang nao cung la khach hang VIP.


Tai cac trung tam bao hanh co han khu vuc danh cho khach hang, khach hang khong phai dung ngoi cho doi ma duoc tiep don can than chu dao nhu den nha nguoi than. Tai khu vuc nay co he thong ban ghe de ngoi rat thuan tien, thoai mai, duoc xem ti vi, vao internet mien phi , uong tra, nuoc.

Ngoai ra, LG Viet Nam con co dich vu bao hanh dien thoai tieu chi 30 phut tren ca nuoc, khach hang chi phai doi 30 phut de dien thoai cua minh co the duoc bao hanh.

Voi cac san pham dien tu dien lanh da duoc lap dat nhu tu lanh, may giat… co kich thuoc lon, di lai cong kenh, doi ngu nhan vien nhiet tinh cua LG den tan nha khach hang de sua chua, khach hang khong phai mat thoi gian va cong suc de mang san pham cua minh den cac trung tam bao hanh.

Thong thuong, voi chiec TV 21 inches khach hang cung phai mang den trung tam bao hanh, nhung gio day, nhan vien cua LG se den tan nha de bao hanh cho khach hang.

Dac biet, trong nam 2011, LG se co chuong trinh “ bao tri dieu hoa nhiet do cho khach hang truoc mua cao diem” tai cac thanh pho lon tren ca nuoc, chuong trinh nay danh cho ca khach hang co san pham nam o trong chuong trinh bao hanh cung nhu da het thoi gian bao hanh. Cac nhan vien cua LG Viet Nam se goi dien, den nha lam ve sinh, bao duong san pham mien phi vao khoang thang 3, thang 4, de tranh truong hop “cao diem”, “chay tho” khi mua he den, de khi khach hang co nhu cau su dung may dieu hoa nhiet do thi may van hanh mot cach tot nhat.

Ong Baik Ra Jin, Giam doc trung tam bao hanh LG tai Viet Nam chia se: “Thong qua he thong trung tam bao hanh, chung toi muon lam thay doi dinh nghia cua nguoi tieu dung ve bao hanh. Bao hanh khong chi la sua chua cac san pham ma con la tu van, khuyen nguoi tieu dung cach su dung san pham tot nhat, toi uu hoa cac chuc nang cua cac san pham vi du nhu voi dien thoai di dong, cac nhan vien cua chung toi cai dat phan mem, tai nhac, bao tri, bao duong,… Chung toi cung khang dinh doi voi LG, khach hang nao cung la khach quan trong (VIP customers), LG huong toi muc tieu la phuc vu duoc nhieu khach hang nhat voi chat luong tot nhat”.


Danh sach cac trung tam bao hanh cua LG tren toan quoc:
Ha Noi:
A108 D5 Tran Thai Tong- Q. Cau Giay
So 2 Ly Thuong Kiet – Q. Hoan Kiem
108 Tran Dai Nghia – Q. Hai Ba Trung
Hai Phong:
376 To Hieu – Q. Le Chan
Da Nang:
202 Nguyen Van Linh – Q. Thanh Khe
TP. HCM:
209 Hoang Van Thu - P.8 – Q. Phu Nhuan
144 Vo Thi Sau – P.8 – Q.3
790 Hong Bang – P.1 – Q.11
330 Duong 3/2 – P.12- Q.10
55 Suong Nguyet Anh, Q1, TPHCM.

Nha Trang:
36 Phan Chu Trinh – P. Van Thanh
Can Tho:
91/3 Duong 30/4 – P. Hung Loi

So hot line:
1800-1503 mien phi
hoac 04.626 90640 phong dich vu khach hang
Thoi gian lam viec: tu 7 gio sang den 21h toi ap dung tu thu 2 den thu 6 hang tuan, thu 7 va chu nhat lam tu 5h50 sang den 17h30 chieu.



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